We work with organisations to design to deliver a business innovation in service design that increases sales from higher employee and customer satisfaction rates. Our service design encompasses the essentials of CX - customer experience design, UX - user experience design, and UI - user interface design for both physical and digital products and services, therefore we give our clients a complete and innovative service design solution.
The world is changing at a rapid rate caused by factors such as rapid technology change, growth in emerging economies, and a greater movement and integration of people across many international boundaries. These, and more changes, stimulates the need for businesses to also change in what it offers to its customers and consumers.
Having a great product is not enough in itself to get customers to buy and give their loyalty.in today’s world both products and the service that comes with it must combine forces to give meaningful customer and user experiences that go deep into hitting the many implicit positive human experience touch points than what your key competitors are giving.
Businesses need to be more creative and innovative in their approach and ideas to identify the opportunities for both new and service improvement solutions to make a profound positive shift in their performance results and market position. Our service design consulting will help clients to have innovative service designs that will upgrade their company culture, business model, and move their business to greater strategic, financial and brand portfolio success.
Service Design, business innovation gelling people to deliver positive company culture chamge.
Our approach to service design follows a similar strategy, design and development process for creating innovative new and improvement products. Where it differs is we will draw on some different types of research, design and testing models and techniques to derive at the best possible solution.
We will help organisations to build a captivating vision and inspire its people to work cohesively on creating and delivering the type of service experiences it needs to give to its current and prospective customers and consumers to breed strong sales, profitability, loyalty, and brand reputation.
This journey will begin carrying out a comprehensive professional design research program that includes macro environment, competitor, customer and consumer profiling, leading research and insights materials, and internal business operations and product audit and analysis.
Once we are armed with enough quantitative and quantitative research material and made good understanding of it we will work with our clients to develop the service vision so there is a clear high value add purpose that every key person in the organisations understands and has bought into to supporting the project. A critical factor for change to succeed. We will then develop a strategy for the new or improvement service that will set out the strategic goals and objectives of the projects based on solid research.
From here we will create conceptualised design options for a new or better service and experiences for customers and consumers. We will work with our clients to prototype and test the concept design ideas from different perspective and needs such as those wanted by business strategy and operations, financial, product innovation success, brand building, risk management, regulatory, and customer and consumer factors, from this we will whittle down to a single best proof of concept solution that can be moved to the detailed service experience design and development phase
Bringing together the many facets of Service Design research and analysis.
We will assemble a full development team and list of external entities to help us carry a full design and development program of the chosen design concept and throughout this stage of the process we will continue to test all ideas, beliefs and assumption on a simulated basis and we will also test with customers, consumers, key opinion leaders, other experts, and internal business stakeholders that will operate and or benefit from the new or improved service experiences.
We will carry out both physical and digital service engineering, creative industrial design, and risk management work to optimise the service design components of customer experience design, user experience design and user interface design to eliminate the experience pain points and bring greater pleasure and comfort in both delivering and receiving all aspects of the service.
Furthermore, we will work with our clients to source the right vendors to build very specialist aspects of the service and negotiate the best prices and deal terms, and we will ensure they fit our client’s exact needs and budget.
Multi factors of designing customer and user experiences with string interface design in Services.
This stage sometimes overlaps with the service design and development phase. This depends on the level of innovation, complexity and type of service experience design project it is. Whether it is an integrative or distinct stage, we will carry out professional project management of the build of the new service. We will draft contracts and manage vendors to ensure they are performing to specification, quality, time and budget.
We will make sure the owners of the service within the business are engaged with this part of the design process so they are contributing to ideas and ensuring they still own it so they will support it when its fully operational.
Building and validating great customer, consumer and employee service experiences.
We will design the experiments and fully test and validate each aspects of the service before we deliver it to our client. We will also validate the whole service experiences on a pilot basis and fully train employees on it, so it is bringing a business innovation change in the culture and business model in a smooth, risk managed, and efficient way.
Furthermore, we will continue to support our clients for as long as they need us in the integration and operation of the new or improvement service design with its better experiences.
Innovative new products and services bring a need for organisational change, our change management expertise will make that transition efficient and effective at lowest possible cost so your organisation can begin to reap the gains quickly.
Changing the organisation for service launch and normalising it to deliver great results.